Refund policy

Return Policy

To start a return, click here.

We offer a 60 day guarantee. You have 60 days after receiving your REB to try it. If it does not help, request a return within that window and we will refund you.

To be eligible for a return, your pad must be in working order and include the cord and straps it came with. You will also need your order number or proof of purchase.

Once your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds are issued to your original payment method once we receive your return.

International Orders

Effective immediately, we do not accept returns for any international orders. Due to electrical compatibility limitations and safety risks associated with voltage differences in non-US markets, our products are currently only warrantied for use within the United States. Please purchase accordingly. If you are an international customer, all sales are considered final.

You can always contact us for any return question at support@rebrelief.com.